Refund policy

SALES/NO REFUND POLICY: 

 All sales are final. Products sold on our website are considered customized items as each order is filled to suit your specific business/company needs. For this reason we cannot accept returns. If you are unsure of how a product will work, please order samples. Due to the nature of our products, we do not provide exchanges; there are no exceptions to our no refund policy. 

 

CANCELLATIONS & ORDER CHANGES:

 Orders can be cancelled and/or altered only 24 hours after order placement. There are no exceptions. The Makeup Lab is not responsible for order placement mistakes made by the buyer. No exceptions. After 24 hours from order placement the sale is considered FINAL and cannot be canceled or altered. The Makeup Lab, in its sole discretion, reserves the right to refuse service to anyone, at anytime, with or without cause or reason. We pride ourselves in customer satisfaction and professionalism, and expect the same respect from all customers. In the event of conflicting interests, disputes, or policy violation, The Makeup Lab reserves the right to refuse future service and refund all monies payed by the customer (unless order has already been filled and/or shipped) without notice. The Makeup Lab reserves the right to cancel pending orders for issues due to failure/refusal to review/agree to our Private Label Manufacturing Agreement, suspicious activity/unverified and unconfirmed accounts and conflict. No exceptions.